Policies
Shipping
Where we ship, what it costs, and what happens if a parcel arrives damaged.
Last updated — September 20, 2026
This page is a starting draft. It describes how we intend to operate, and it has not been reviewed by a lawyer.
Where we ship
We ship across Canada. We do not ship outside Canada at this time. Orders are packed and dispatched from Ontario.
What it costs
Shipping is a flat $9.95, and free on orders over $75 before tax. The rate is the same to every province; we do not charge more for distance.
How long it takes
Orders placed on a business day are packed and handed to the carrier within one business day. Transit time after that depends on the carrier and the destination, and is outside our control.
Breakage
The MCT oil ships in glass. If a bottle arrives broken, photograph the parcel and its contents before discarding anything and write to us — we will replace it or refund it. Report damage within 14 days of delivery so the claim is still open with the carrier.
Wrong or missing items
If something is missing from your parcel or is not what you ordered, write to us with your order number and we will put it right.